JAPAN TIME: Jun / 07 / 2020 02:26 AM (JST)

*Currently we are working 24/7,
but the working hour might be changed due to the impact of COVID-19.
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FAQs on COVID-19

Question 1: How will my order be impacted by the coronavirus (COVID-19) outbreak?
Answer: Your order will not be necessarily be impacted, but it depends on the unique situation of the seller you’re working with. Hence, we advise that you ask the seller if you need.
Question 2: Will my shipment (courier) get delayed due to the coronavirus (COVID-19)?
Answer: Your shipment/Courier may be delayed in some destination countries due to transportation restrictions. Please consult with your local ports or shipping companies/Courier Service regarding the latest updates. This varies based on the agreement between each buyer and seller about which logistics services provider they would choose.

Please ask and confirm with your seller in advance so that you can find the best way and the tracking information on “my TCV” page.
Question 3: Should I be concerned of the risk of contracting the novel coronavirus ( COVID -19) from imported car?
Answer: According to the United States Centers for Disease Control and Prevention (CDC), “there is no evidence to support the transmission of 2019-n CoV8now named COVID-10) associated with imported goods.” Authorities are taking strict measures on this public health event, and we are also paying close attention to the situation and will cooperate with relevant authorities when possible. You can read more about this, and other frequently asked question answered by the CDC here.
Question 4 : Can I cancel orders due to the coronavirus (COVID-19)?
Answer : There is no need to cancel an order due to coronavirus (COVID-10)-related concern. According to the United States Centers for Disease Control and Prevention (CDC), “there is no evidence support the transmission of 2019-nCoV(now named COVID-19) associated with imported goods”. You can read more about this, and other frequently asked question answered by the CDC here.
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