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  2. Lay Auto Pte Ltd
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User Review

Lay Auto Pte Ltd. was founded in the year 2006, base in Singapore. We pride ourselves by providing unwavering committed during and after sales services, strive to provide a wonderful and convenient automobile services for our clients and partners, ​At Lay Auto, we act as a one-stop station, from selecting a vehicle within our extensive fleet range, quoting insurance, providing financing, leasing, to workshop services.​In terms of car export, we have more than 10 years experience being one of the most reliable car exporter in Singapore. Ranging from COE-expired cars to low mileage cars, we are confident and strive to deliver the best within your expectation .​In year 2013 and 2014, Lay Auto was recognized as one of the top 30 Premium Dealers by SgCarMart, as well as receiving the Asia Pacific Brand Awards Singapore Finest coup D’established in year 2013.

Total rating

Total Score3.8 50 reviews
Accuracy of Information3.5
Communication3.7
Time of Delivery4.2
Recommend this Seller?
YES
29
NO
21

Recent 6 months

Total Score
3.0 2 reviews
Accuracy of Information3.0
Communication3.0
Time of Delivery3.0
Recommend this Seller?

YES 1

/

NO 1

*The data is summarized from January 2011.

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21 reviews found

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NO 2013 Toyota Camry

Buyer:
THAILANDMbn****
Date:
Nov / 10 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
1.0
The car was not according to what the seller said,,, The car on the ground was not according to the offer
Reply to comment:
Hi sir what is not good?

NO 2013 BMW 5 Series

Buyer:
NETHERLANDS ANTILLESJul****
Date:
Oct / 09 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
2.0
I would not recommend this seller. Item received was not as described. Seller is not interested in providing customer service. Now that seller is made aware of this mistake, seller is silent on the matter. Edit. Seller does not show interest in compensating nor fixing mistake.
Reply to comment:
Hi sir thank you for your feedback. kindly show evidence

NO 2014 Mercedes-Benz B-Class

Buyer:
ZAMBIAkwi****
Date:
Aug / 07 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
5.0
vehicle came in bad condition.

NO 2013 Mercedes-Benz E-Class

Buyer:
UNITED KINGDOMlay****
Date:
Aug / 07 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
2.0
The vehicle failed service history here in the UK due to high emissions, which made me incur an additional cost of £100 for MOT. The vehicle looks abandoned, like it has been parked outside for a long time with so many rusty parts on the vehicle. Have spent almost £2,000 fixing the car, and yet it is not in good condition yet. PLEASE ALL POTENTIAL CUSTOMER SHOULD AVOID THIS COMPANY (LAY AUTOS PTE LTD) BY ALL MEANS POSSIBLE. THEY ARE THE WORST SCUMBAG COMPANY THAT WANTS TO TARNISH TCV REPUTATION.
Reply to comment:
Hi sir i will sue you for defamation. the vehicle failed due to high emission? isnt it your duty to check it? how would the seller know. and i did not receive any message from you regarding the car. you are purchasing a 10 year old car. and the car i have sent its in good working condition (engine and gearbox ) if you are expecting a brand new vehicle standard kindly raise your budget.

NO 2012 Land Rover Range Rover Sport

Buyer:
PAPUA NEW GUINEADan****
Date:
May / 17 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
1.0

NO 2013 Audi TT

Buyer:
MOZAMBIQUESid****
Date:
May / 08 / 2023 (JST)
Accuracy of Information:
4.0
Communication:
3.0
Time of Delivery:
5.0
Hi, i am not happy, only 1 key received, and the seller say must be 2 in the car. in fact, only one received. regards, S. Paz
Reply to comment:
Hi sir as mentioned there is two keys in the car. Please check with port if they have stolen it

NO 2014 Ford S-Max

Buyer:
IRELANDhin****
Date:
Feb / 09 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
1.0
Im very disappointed with this company,I want to recommend to everyone who wants to buy cars from this company to be very careful.

NO 2011 Audi A4

Buyer:
IRELANDhin****
Date:
Feb / 09 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
1.0
Im very disappointed with this company,I ordered an Audi A4 2011, they told me that car is flawless, there are no problems with the gearbox and engine, but i received the car painted from white to black,the clutch was finished,the gearbox not wotking properly.I want to recommend to everyone who wants to buy cars from this company to be very careful.

NO 2012 BMW X3

Buyer:
TANZANIA, UNITED REPUBLIC OFang****
Date:
Jan / 16 / 2023 (JST)
Accuracy of Information:
2.0
Communication:
1.0
Time of Delivery:
5.0
The car arrived safely without delay. However, the car had some defects. Check engine and ABS lights were on. The car shut off twice on the way to garage and gear changing was not smooth. After diagnosis, mechanic said oil pump and 3 wheel speed sensor are dead. Also gearbox need service. The defects are very expensive to fix and the car cannot run properly without fixing. This is not fair to the customer as the seller did not disclose the defects.
Reply to comment:
Hi angaza in the photos we have uploaded the diagnostic report everything is working fine. if there is fault in the car the report will show

NO 2012 Audi A1

Buyer:
UNITED KINGDOMBry****
Date:
Nov / 12 / 2022 (JST)
Accuracy of Information:
3.0
Communication:
5.0
Time of Delivery:
5.0
The sellers communication was good, but the mileage on the Audi had been reduced from 89Kms to 42kms. I found this out after buying the car, as I then had the VIN and could contact Audi Singapore who sent me a service history. I messaged the seller but they denied all knowledge. The car is great, so it's a shame this one thing happened. The other problem was a noticeable dent on the rear quarter that was not declared even though I asked about damage.

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