JAPAN TIME: May / 06 / 2021 10:14 PM (JST)
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User Review


Lay Auto Pte Ltd. was founded in the year 2006, base in Singapore. We pride ourselves by providing unwavering committed during and after sales services, strive to provide a wonderful and convenient automobile services for our clients and partners, ​At Lay Auto, we act as a one-stop station, from selecting a vehicle within our extensive fleet range, quoting insurance, providing financing, leasing, to workshop services.​In terms of car export, we have more than 10 years experience being one of the most reliable car exporter in Singapore. Ranging from COE-expired cars to low mileage cars, we are confident and strive to deliver the best within your expectation .​In year 2013 and 2014, Lay Auto was recognized as one of the top 30 Premium Dealers by SgCarMart, as well as receiving the Asia Pacific Brand Awards Singapore Finest coup D’established in year 2013.

Total rating

Total Score4.4 20 reviews
Accuracy of Information4.2
Communication4.5
Time of Delivery4.5
Recommend this Seller?
YES
15
NO
5

Recent 6 months

Total Score
3.6 5 reviews
Accuracy of Information3.4
Communication3.8
Time of Delivery3.6
Recommend this Seller?

YES 3

/

NO 2

*The data is summarized from January 2011.

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5 reviews found

NO 2010 Audi Q7

Buyer:
NEW ZEALANDPet****
Date:
Mar / 30 / 2021 (JST)
Accuracy of Information:
1.0
Communication:
3.0
Time of Delivery:
2.0
Hi there, Received the car in poor condition with multiple issues. Brakes, interior trimming falling apart and issues mechanically. The repair cost itself will exceed the value of the vehicle unfortunately. Happy to speak to @Lay Auto Pte regarding these issues, if they would like to get in touch. Was also not told of the blistering on the paint and deep scratches.
Reply to comment:
Hi sir, as spoken car has been managed by other person which have already left the office. So we are unaware to the situation, have already gave you discount vouchers on the next purchase

NO 2012 Mercedes-Benz E-Class

Buyer:
MOZAMBIQUEofr****
Date:
Jan / 07 / 2021 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
1.0
Since I received this car it is not working. Local agent is unable to fix it. the seller was not honest. Please help to get refund or fix the car.
Reply to comment:
Sir again you did not provide any information to us. Asked for photo of the car and video of the car fault. Nothing is sent to us so please dont accuse us

NO 2013 Mercedes-Benz C-Class

Buyer:
KENYAFor****
Date:
Sep / 09 / 2020 (JST)
Accuracy of Information:
4.0
Communication:
5.0
Time of Delivery:
5.0
Vehicle was shipped to wrong CFS hence incurring more port charges which the supplier declined to review. Car had issue with a broken Park brake handle and Foot brake system as well as fan belt issue. Supplier was timely in response upto the time when the issues started and he went MIA. Sadly..
Reply to comment:
Hi sir the car did go through eaa pre ship inspection. Its very unethical of you to malign us. NO good

NO 2013 Mercedes-Benz B-Class

Buyer:
KENYAFor****
Date:
Sep / 09 / 2020 (JST)
Accuracy of Information:
1.0
Communication:
3.0
Time of Delivery:
5.0

NO 2012 Chevrolet Captiva

Buyer:
ZAMBIAsta****
Date:
Apr / 15 / 2020 (JST)
Accuracy of Information:
3.0
Communication:
4.0
Time of Delivery:
4.0
The car had problems with tires,even had a tire burst just after leaving the port. Evidence showed another tire was mended before the car mwwa shipped and was releasing pressure. Was forced to spend $800 to replace all 4tires. Took photos as a proof and sent to the seller. The seller could not accept responsibility .The car was not stable on the road despite changing the tires,careful check found that I need to change the bow joints and the whole suspension .
Reply to comment:
Hi thank you for response. This car had a compulsory EAA INSPECTION before shipping. If any of the problem you said occured. It wouldn’t have pass the inspection. Please think before you speak and do not spoil our reputation.