JAPAN TIME: Dec / 03 / 2022 03:44 AM (JST)

User Review


Lay Auto Pte Ltd. was founded in the year 2006, base in Singapore. We pride ourselves by providing unwavering committed during and after sales services, strive to provide a wonderful and convenient automobile services for our clients and partners, ​At Lay Auto, we act as a one-stop station, from selecting a vehicle within our extensive fleet range, quoting insurance, providing financing, leasing, to workshop services.​In terms of car export, we have more than 10 years experience being one of the most reliable car exporter in Singapore. Ranging from COE-expired cars to low mileage cars, we are confident and strive to deliver the best within your expectation .​In year 2013 and 2014, Lay Auto was recognized as one of the top 30 Premium Dealers by SgCarMart, as well as receiving the Asia Pacific Brand Awards Singapore Finest coup D’established in year 2013.

Total rating

Total Score4.2 36 reviews
Accuracy of Information3.9
Communication4.2
Time of Delivery4.5
Recommend this Seller?
YES
24
NO
12

Recent 6 months

Total Score
4.1 5 reviews
Accuracy of Information3.4
Communication4.0
Time of Delivery4.8
Recommend this Seller?

YES 3

/

NO 2

*The data is summarized from January 2011.

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12 reviews found

NO 2012 Audi A1

Buyer:
UNITED KINGDOMBry****
Date:
Nov / 12 / 2022 (JST)
Accuracy of Information:
3.0
Communication:
5.0
Time of Delivery:
5.0
The sellers communication was good, but the mileage on the Audi had been reduced from 89Kms to 42kms. I found this out after buying the car, as I then had the VIN and could contact Audi Singapore who sent me a service history. I messaged the seller but they denied all knowledge. The car is great, so it's a shame this one thing happened. The other problem was a noticeable dent on the rear quarter that was not declared even though I asked about damage.

NO 2012 Jaguar XJ Series

Buyer:
CAYMAN ISLANDSMr.****
Date:
Aug / 16 / 2022 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
4.0
FALSE ADVERTISING. Seller provided a screen shot of a 100% clean diagnostic. However, it needs a new transmission and the suspension is faulty. The computer diagnostic run by my mechanic shows over half of the items are faulty. I will NEVER buy another vehicle from there. I also think the mileage was rolled back as it was marketed as having less than 50k km. This car is a lemon.

NO 2013 Saab 9-5

Buyer:
UNITED KINGDOMPht****
Date:
Mar / 27 / 2022 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
4.0
I tracked down the previous owner in Singapore through a Saab enthusiast group. I discovered the car's mileage has been clocked to less than half the true mileage and the service history thrown away to cover it up. When I raised with the dealer, they claimed to have no knowledge of this and offered nothing to remedy. Avoid avoid avoid.
Reply to comment:
Hi steven, i tracked back our conversation record. you have asked about the servicing record and i replied previous owner misplaced the servicing record but car was brought to workshop to check and conditions matches. And you said with that risk in mind you asked for a lower price which i accepted. Furthermore there was no evidence to support your claims i can file a lawsuit towards you. I have to say you are a total scumbag and please do not ruin other company reputation

NO 2014 Volkswagen Golf

Buyer:
UNITED KINGDOMjnl****
Date:
Feb / 25 / 2022 (JST)
Accuracy of Information:
4.0
Communication:
1.0
Time of Delivery:
3.0
The seller Laid about Documents for the Car, The seller provided documents are not accepted in the UK this not the first time he sold cars to UK therefore he should know documents from Singapore are not accepted in UK. also No service History doc's for the Car, seller stopped responding after car is delivered, did not help with any missing documents. Be Careful with this seller.
Reply to comment:
You are a terrible person. Do not spoil our reputation. first of all, we already provided whatever documents we can. we are totally unaware of the 10 years mark usually cars are not accepted after 10 years. All documents were sent to you, bill of lading deregistration certificate, technical certificate. such a terrible person

NO 2007 Toyota Harrier

Buyer:
UGANDAmug****
Date:
Feb / 12 / 2022 (JST)
Accuracy of Information:
3.0
Communication:
5.0
Time of Delivery:
5.0
Transaction was generally okay. Quick responses and quick shipping

NO 2011 Lexus RX

Buyer:
NEW ZEALANDaap****
Date:
Jan / 04 / 2022 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
1.0
Pathetic vehicle sold. full of lies. the advert said the vehicle's mileage was only 55000km, asked for verification certificate of the odometer, promised initially but backed out at the eleventh hour. A year into driving the car, the hybrid battery died. got it checked by the hybrid specialist here in New Zealand and learned that this battery was repaired a few times, and that fact that it was a botched-up job.

NO 2013 Land Rover Freelander 2

Buyer:
GUYANAYog****
Date:
Dec / 13 / 2021 (JST)
Accuracy of Information:
1.0
Communication:
4.0
Time of Delivery:
5.0
The Car was received with multiple issues, damage body part, damage turbo, faulty headlamp, very little engine oil, damaged electronic steering rack, damage suspension, car would not pick up acceleration. SCAMPISH COMPANY! And they wouldn’t reply to my messages after the car was received.
Reply to comment:
Hi sir thank you for your feedback. Will continue to strive for better. Please do not malign us. Thank you

NO 2010 Audi Q7

Buyer:
NEW ZEALANDPet****
Date:
Mar / 30 / 2021 (JST)
Accuracy of Information:
1.0
Communication:
3.0
Time of Delivery:
2.0
Hi there, Received the car in poor condition with multiple issues. Brakes, interior trimming falling apart and issues mechanically. The repair cost itself will exceed the value of the vehicle unfortunately. Happy to speak to @Lay Auto Pte regarding these issues, if they would like to get in touch. Was also not told of the blistering on the paint and deep scratches.
Reply to comment:
Hi sir, as spoken car has been managed by other person which have already left the office. So we are unaware to the situation, have already gave you discount vouchers on the next purchase

NO 2012 Mercedes-Benz E-Class

Buyer:
MOZAMBIQUEofr****
Date:
Jan / 07 / 2021 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
1.0
Since I received this car it is not working. Local agent is unable to fix it. the seller was not honest. Please help to get refund or fix the car.
Reply to comment:
Sir again you did not provide any information to us. Asked for photo of the car and video of the car fault. Nothing is sent to us so please dont accuse us

NO 2013 Mercedes-Benz C-Class

Buyer:
KENYAFor****
Date:
Sep / 09 / 2020 (JST)
Accuracy of Information:
4.0
Communication:
5.0
Time of Delivery:
5.0
Vehicle was shipped to wrong CFS hence incurring more port charges which the supplier declined to review. Car had issue with a broken Park brake handle and Foot brake system as well as fan belt issue. Supplier was timely in response upto the time when the issues started and he went MIA. Sadly..
Reply to comment:
Hi sir the car did go through eaa pre ship inspection. Its very unethical of you to malign us. NO good