Purchased: Toyota ISTPrice: CIF USD 4,350
I bought a Toyota IST in August from TCV.I asked the seller to take JEVIC inspection before the shipment.But when I received documents and the car, there was no JEVIC inspection certificate. I had to pay a penalty fee of USD 400 to local authority to clear the car from the port.I immediately reported the problem to TCV customer support, and eventually succeeded in receiving the USD 400 from the seller.
IF I PAID DIRECTLY TO THE SELLER
There was high possibility that I had to bear myself the penalty fee of USD 400.Plus, I might have to pay storage charge at Mombasa port if I couldn’t pay the USD 400 soon.
Purchased: Mitsubishi Fuso FighterPrice: CIF USD 13,038
I bought a Mitsubishi Fuso in April from TCV.Money was confirmed in the 1st week of April, but the car wasn't shipped for more than 2 months, The reason why the car was not shipped was because the car had to be repaired. So I asked the seller for the refund, but the seller kept suggesting me a new vehicle.I reported the matter to TCV customer support. Since the money was secure with TCV, whole money was refunded from them.
Money was kept by the seller and I never could get USD 13,038 refund.
Purchased: Honda OdysseyPrice: CIF USD 3,167
I bought a Honda Odyssey in May from TCV. After my payment was confirmed on TCV, the seller suddenly stopped replying my messages. I couldn't know my car's status for weeks. So I contacted to TCV customer support. They helped me in having communication with the seller and I safely received the car in the end. It's good to have the support on Japan side to have smooth contact with the seller.
I couldn’t know my car nor my money’s whereabouts and was in a total disaster.
Purchase safely through TCV system.
Make sure to ONLY communicate/negotiate with the seller through our message system on My TCV. We cannot guarantee any safety for the invoices issued TCV system. Please be careful when:You receive a Proforma Invoice as an attachment of the messageYou receive a Proforma Invoice via E-mail or FAX