JAPAN TIME: May / 31 / 2024 06:59 AM (JST)

TCV Privacy Policy


  • TCV Corporation (“TCV”) fully understands your concern over protecting privacy and the way of our use of your Personal Information. Whether you visit our website, TCV (the or our “Site”), to utilize our services, or you simply browse through our website, we assure you of protecting your Personal Information.

What This Privacy Policy Covers

  • This Privacy Policy (“Privacy Policy”) covers how TCV treats Personal Information that TCV collects and receives. Personal information (“Personal Information”) is information regarding individual natural person being alive defined in Personal Information Protection Law of Japan (enacted in 2003 as amended), which is directly or indirectly identifiable with or without reference such as your name, address, email address, or phone number.
  • By visiting our Site or using our Site’s service, you are deemed to have agreed to the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Site.

Membership Eligibility

  • Our services are available only to, and may only be used by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to children, i.e. persons under the age of 16.

Information Collection and Use

  • TCV collects Personal Information when you register with the Site, when you use the Site’s services or when you visit pages of the Site.
  • Business Entity Handling Personal Information as below
    the Business Entity: TCV Corporation
    Address: 3-4-8, Toranomon, Minato-Ku, Tokyo, Japan
    CEO:Shinji Sato
  • When you register, we ask for information such as your name, phone number, email address, birth date, and zip code. Subject to different types of our service, we furthermore ask detailed information such as gender, country of residence, bank account information and to submit supporting documents for verification. Once you register with the Site and log in to our services, you are not anonymous to us.
  • TCV uses information for the following general purposes:
    1. to fulfill your requests for services including performance of our obligation under the relating contracts,
    2. to contact you and conduct customer support,
    3. to deliver commodities, issue invoice and deal payment matters
    4. to send notice or distribute announcement of our service
    5. to conduct research and analysis of usage of our service,
    6. to provide our service safely including investigation and discovery of fraud or unauthorized access
    7. to conduct sales promotion
    8. to improve our services, and
    9. to provide anonymous reporting for internal and external clients.

Information Sharing and Disclosure

  • As the matter of principal, TCV does not transfer to, disclose, sell, exchange or share (herein “share” or “disclose”) your Personal Information with third parties for their marketing purpose. This shall, however, not prejudice the Company’ right to disclose your Personal Data to others (including public authorities, law enforcement agencies, data protection authorities or regulatory agencies, government officials or any other authorized third party) for the purposes listed in follows;
    1. it is necessary for the conclusion or the performance of a contract or for the provision of the Company Services;
    2. it is required by law or by virtue of public interest;
    3. it is required by virtue of your vital interest;
    4. it is necessary to pursue the Company’s legitimate purposes;
    5. you have given your consent (e.g. when exercising your right to data portability);
    6. so allowed to buy another legal basis.

      The Company may provide the Personal Data to any of the Company's group if the recipient is entrusted by the Company to provide any part of the Services. The Company shall procure that such entities abide by this Privacy Policy so as to protect the User’s Personal Data.
    In addition, the Company may entrust, to the extent the Company considers necessary to achieve the intended purpose concerning the use of the Services, the handling of the Personal Data collected from the User, in whole or in part, to a third party contractor (the "Outsourced Contractor") to provide the Services hereunder. In such circumstances, the Company will take steps to ensure that the Outsourced Contractor abides by the Act or other applicable data protection legislation, including by adequately assessing the qualifications and eligibility of the Outsourced Contractor, stipulating an appropriate confidentiality clause in the relevant agreement with the Outsourced Contractor, and establishing an appropriate information administration system.
  • We may share, transfer and allow to access your Personal Information by a company located a Third Country.
    〇Customer Support
    Within the purpose as described in Information Collection and Use, to promote for use the Site and our services, we may share, transfer or allow to access your personal information with officers and employees of a company located at following countries.
    the Republic of Philippines, the Islamic Republic of Pakistan, the Republic of Kenya, Tanzania, Zambia, the Republic of Zimbabwe, the Republic of Uganda, Mozambique
  • General Data Protection Law of each country is as below. We always make a contract in case we share, transfer, or allow to access your Personal Information whether there is the General Data Protection Law of each country.
    1. the Republic of Philippines
    2. the Republic of Kenya
      THE DATA PROTECTION ACT No.24 of 2019
    3. Zambia
    4. the Republic of Uganda
    5. the Republic of Zimbabwe
    6. the Islamic Republic of Pakistan
      ※There is no General Data Protection Law in Mozambique and the Republic of Tanzania but it has been continuously discussed.

Cookies(For More Details)

  • TCV may set and access TCV cookies on your computer.
  • We display Google ads according to your use of our service on the Site.. In order to grasp your situation of using our service on the Site, Google's analysis tools (Analytics, Search Console, Play Console, Developers etc.,) shall be used through a data collection device called "cookie" on a specific page of the site and it shall lead to analyze your page flow, measure the effectiveness of your promotions, and promote trust and security. At that time, some of the user information (collected anonymously and not personally identifiable) may be collected by Google. The collected information will be used only for the purpose of analyzing site usage, producing reports and providing other services. For more information, please see Google's Terms of Service and Policies.
  • We use data collection devices called "cookies" on certain pages of the Site to help analyze the Site pageflow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during connecting with the Site. Cookies can also help us provide information that is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site and you may be required to reenter your password more frequently during connecting with the Site.

Your Right to Demand Disclosure, Ask to Edit /Delete and Stop to Use YourPersonal Information

  • You may demand TCV to disclose collected Personal Information by TCV. Provided, however, that TCV may reject such a demand if it has a legitimate reason under the Personal Information Protection Law of Japan.
  • You can edit or delete your Personal Information we hold at any time by either contacting us or accessing your settings in the Site. Provided, however, that TCV may reject such a demand if it has legitimate reason under the Personal Information Protection Law of Japan.
  • You may demand TCV to cease to use your Personal Information, share with or transfer it to a third party if such Personal Information was illegally obtained, used, shared with or transferred beyond the legitimate purpose specified under this Privacy Policy or other notice. Provided, however, that TCV may reject such a demand if it has a legitimate reason under the Personal Information Protection Law of Japan.
  • The Procedure of your rights to demand disclosure or other rights set above (“Disclosure Rights Etc.”) is as follows.
    1. Information subject to Disclosure Rights Etc.; Personal Information registered by TCV(“Registered Information”)
    2. Data subject who can demand Disclosure Rights Etc.: principal or agent on behalf of principal. Please note that in case of demand by the agent, we will ask to submit power of attorney.
    3. Method and Demand process of Disclosure Rights Etc.: please call at +81-3-6432-0379.We will verify your identification. You can access Registered Information regarding basicTCV service from here.
    4. If you would like to delete TCV members ID, please see here.

Confidentiality and Security

  • To realize Privacy Policy, we establish proper organization and implement internal rules to process properly Personal Information.
  • We limit access to Personal Information about you to our employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
  • We have physical, electronic, and procedural safeguards that comply with regulations in Japan to protect Personal Information about you.
  • We entrust Personal Information to third parties only if such a third party satisfies the eligibility standard set by TCV. TCV supervises such a third party’s operation upon entering agreement regarding protection of Personal Information.

Changes or Revision to this Privacy Policy

  • TCV reserves the right to update this Privacy Policy at any time by revising the terms and conditionsherein. Users are responsible for regularly reviewing these terms and conditions. Continued use of theSite following any such changes shall constitute the users' acceptance of such changes.
  • TCV shall review the Buyer's Information is being handled, and continuously improve operation. Any modification to this Privacy Policy shall be notified to you by posting in the TCV website.

Governing laws and Jurisdiction of this Privacy Policy

  • This Privacy Policy is governed by the laws of Japan. The Tokyo District Court or the Tokyo Summary Court has exclusive jurisdiction as the courts of the first instance with regard to any actions arising in connection with this Privacy Policy.

Questions and Suggestions

  • If you have any questions regarding privacy, security, opting-out of email offers or understanding how your Personal Information is being used, please contact our Customer Support at +81-3-6432-0379. If You do not receive acknowledgement of your inquiry in a prompt fashion or within 10 days, or your inquiry has not been properly addressed, you may contact us from Mail us.
Amended as of April, 2022