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  2. Lay Auto Pte Ltd
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User Review

Lay Auto Pte Ltd. was founded in the year 2006, base in Singapore. We pride ourselves by providing unwavering committed during and after sales services, strive to provide a wonderful and convenient automobile services for our clients and partners, ​At Lay Auto, we act as a one-stop station, from selecting a vehicle within our extensive fleet range, quoting insurance, providing financing, leasing, to workshop services.​In terms of car export, we have more than 10 years experience being one of the most reliable car exporter in Singapore. Ranging from COE-expired cars to low mileage cars, we are confident and strive to deliver the best within your expectation .​In year 2013 and 2014, Lay Auto was recognized as one of the top 30 Premium Dealers by SgCarMart, as well as receiving the Asia Pacific Brand Awards Singapore Finest coup D’established in year 2013.

Total rating

Total Score3.8 50 reviews
Accuracy of Information3.5
Communication3.7
Time of Delivery4.2
Recommend this Seller?
YES
29
NO
21

Recent 6 months

Total Score
3.0 2 reviews
Accuracy of Information3.0
Communication3.0
Time of Delivery3.0
Recommend this Seller?

YES 1

/

NO 1

*The data is summarized from January 2011.

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50 reviews found

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NO 2014 Ford S-Max

Buyer:
IRELANDhin****
Date:
Feb / 09 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
1.0
Im very disappointed with this company,I want to recommend to everyone who wants to buy cars from this company to be very careful.

NO 2011 Audi A4

Buyer:
IRELANDhin****
Date:
Feb / 09 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
1.0
Im very disappointed with this company,I ordered an Audi A4 2011, they told me that car is flawless, there are no problems with the gearbox and engine, but i received the car painted from white to black,the clutch was finished,the gearbox not wotking properly.I want to recommend to everyone who wants to buy cars from this company to be very careful.

NO 2012 BMW X3

Buyer:
TANZANIA, UNITED REPUBLIC OFang****
Date:
Jan / 16 / 2023 (JST)
Accuracy of Information:
2.0
Communication:
1.0
Time of Delivery:
5.0
The car arrived safely without delay. However, the car had some defects. Check engine and ABS lights were on. The car shut off twice on the way to garage and gear changing was not smooth. After diagnosis, mechanic said oil pump and 3 wheel speed sensor are dead. Also gearbox need service. The defects are very expensive to fix and the car cannot run properly without fixing. This is not fair to the customer as the seller did not disclose the defects.
Reply to comment:
Hi angaza in the photos we have uploaded the diagnostic report everything is working fine. if there is fault in the car the report will show

YES 2012 Mercedes-Benz E-Class

Buyer:
ZAMBIAcmm****
Date:
Jan / 07 / 2023 (JST)
Accuracy of Information:
5.0
Communication:
5.0
Time of Delivery:
5.0
The transaction was smooth and seller was prompt to revert to me anytime I had a concern.
Reply to comment:
Thank you for your kind review.

NO 2012 Audi A1

Buyer:
UNITED KINGDOMBry****
Date:
Nov / 12 / 2022 (JST)
Accuracy of Information:
3.0
Communication:
5.0
Time of Delivery:
5.0
The sellers communication was good, but the mileage on the Audi had been reduced from 89Kms to 42kms. I found this out after buying the car, as I then had the VIN and could contact Audi Singapore who sent me a service history. I messaged the seller but they denied all knowledge. The car is great, so it's a shame this one thing happened. The other problem was a noticeable dent on the rear quarter that was not declared even though I asked about damage.

YES 2012 Mercedes-Benz E-Class

Buyer:
ZAMBIAflo****
Date:
Sep / 21 / 2022 (JST)
Accuracy of Information:
4.0
Communication:
5.0
Time of Delivery:
5.0
Transaction was smooth. Item was delivered in good time and seller has good communication skills
Reply to comment:
Thank you for your kind feedback.

YES 2012 BMW X3

Buyer:
ZAMBIAE20****
Date:
Aug / 24 / 2022 (JST)
Accuracy of Information:
5.0
Communication:
5.0
Time of Delivery:
5.0

NO 2012 Jaguar XJ Series

Buyer:
CAYMAN ISLANDSMr.****
Date:
Aug / 16 / 2022 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
4.0
FALSE ADVERTISING. Seller provided a screen shot of a 100% clean diagnostic. However, it needs a new transmission and the suspension is faulty. The computer diagnostic run by my mechanic shows over half of the items are faulty. I will NEVER buy another vehicle from there. I also think the mileage was rolled back as it was marketed as having less than 50k km. This car is a lemon.

YES 2013 Audi Q3

Buyer:
MOZAMBIQUEMil****
Date:
Aug / 13 / 2022 (JST)
Accuracy of Information:
4.0
Communication:
4.0
Time of Delivery:
5.0
Overall, happy customer. However Interior dom roof ( fabric) is damaged.
Reply to comment:
Thank you sir for your kind feedback. we will continue to strive to do our best for our customer. Lay Auto

NO 2013 Saab 9-5

Buyer:
UNITED KINGDOMPht****
Date:
Mar / 27 / 2022 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
4.0
I tracked down the previous owner in Singapore through a Saab enthusiast group. I discovered the car's mileage has been clocked to less than half the true mileage and the service history thrown away to cover it up. When I raised with the dealer, they claimed to have no knowledge of this and offered nothing to remedy. Avoid avoid avoid.
Reply to comment:
Hi steven, i tracked back our conversation record. you have asked about the servicing record and i replied previous owner misplaced the servicing record but car was brought to workshop to check and conditions matches. And you said with that risk in mind you asked for a lower price which i accepted. Furthermore there was no evidence to support your claims i can file a lawsuit towards you. I have to say you are a total scumbag and please do not ruin other company reputation

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