JAPAN TIME: Nov / 01 / 2024 08:20 AM (JST)

User Review


Lay Auto Pte Ltd. was founded in the year 2006, base in Singapore. We pride ourselves by providing unwavering committed during and after sales services, strive to provide a wonderful and convenient automobile services for our clients and partners, ​At Lay Auto, we act as a one-stop station, from selecting a vehicle within our extensive fleet range, quoting insurance, providing financing, leasing, to workshop services.​In terms of car export, we have more than 10 years experience being one of the most reliable car exporter in Singapore. Ranging from COE-expired cars to low mileage cars, we are confident and strive to deliver the best within your expectation .​In year 2013 and 2014, Lay Auto was recognized as one of the top 30 Premium Dealers by SgCarMart, as well as receiving the Asia Pacific Brand Awards Singapore Finest coup D’established in year 2013.

Total rating

Total Score3.8 53 reviews
Accuracy of Information3.5
Communication3.7
Time of Delivery4.2
Recommend this Seller?
YES
30
NO
23

Recent 6 months

Total Score
3.2 3 reviews
Accuracy of Information2.7
Communication2.7
Time of Delivery4.3
Recommend this Seller?

YES 1

/

NO 2

*The data is summarized from January 2011.

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53 reviews found

YES 2014 Toyota Harrier

Buyer:
TANZANIA, UNITED REPUBLIC OFJWe****
Date:
Oct / 05 / 2024 (JST)
Accuracy of Information:
5.0
Communication:
5.0
Time of Delivery:
5.0

NO 2015 Subaru Forester

Buyer:
UGANDATec****
Date:
Aug / 05 / 2024 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
3.0
I was sold defect unit which had an accident and was poorly repaired/painted .other system were not replaced back
Reply to comment:
hi sir, car has went through eaa uganda inspection and passed at the first time. so are you doubting them?

NO 2014 Audi A1

Buyer:
NEW ZEALANDgra****
Date:
Jul / 13 / 2024 (JST)
Accuracy of Information:
2.0
Communication:
2.0
Time of Delivery:
5.0
The seller sold me a vehicle that failed our Automobile Association(AA) compliance requirements, that required an additional NZD3000 of repairs. If the seller was based in New Zealand i would be able to make a claim against the seller for the repairs I still havent been able to clear the vehicle through customs as the seller didnt send the original documents, and the sellers signature hasnt been verified
Reply to comment:
Hi sir thank you for your message. you did not send me what is needed to repair and you made a feedback on us. you are purchasing a 10 year old unit not a brand vehicle. please be reasonable. and do not tarnish our reputation. karma will hit you

YES 2013 Hyundai Hyundai Others

Buyer:
ZAMBIASar****
Date:
Mar / 22 / 2024 (JST)
Accuracy of Information:
5.0
Communication:
5.0
Time of Delivery:
5.0
The transaction was transparent and quick. Plus communication was up to date

NO 2013 Toyota Camry

Buyer:
THAILANDMbn****
Date:
Nov / 10 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
1.0
The car was not according to what the seller said,,, The car on the ground was not according to the offer
Reply to comment:
Hi sir what is not good?

NO 2013 BMW 5 Series

Buyer:
NETHERLANDS ANTILLESJul****
Date:
Oct / 09 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
2.0
I would not recommend this seller. Item received was not as described. Seller is not interested in providing customer service. Now that seller is made aware of this mistake, seller is silent on the matter. Edit. Seller does not show interest in compensating nor fixing mistake.
Reply to comment:
Hi sir thank you for your feedback. kindly show evidence

YES 2015 Nissan Qashqai

Buyer:
KENYAKon****
Date:
Aug / 28 / 2023 (JST)
Accuracy of Information:
5.0
Communication:
5.0
Time of Delivery:
5.0

NO 2014 Mercedes-Benz B-Class

Buyer:
ZAMBIAkwi****
Date:
Aug / 07 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
5.0
vehicle came in bad condition.

NO 2013 Mercedes-Benz E-Class

Buyer:
UNITED KINGDOMlay****
Date:
Aug / 07 / 2023 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
2.0
The vehicle failed service history here in the UK due to high emissions, which made me incur an additional cost of £100 for MOT. The vehicle looks abandoned, like it has been parked outside for a long time with so many rusty parts on the vehicle. Have spent almost £2,000 fixing the car, and yet it is not in good condition yet. PLEASE ALL POTENTIAL CUSTOMER SHOULD AVOID THIS COMPANY (LAY AUTOS PTE LTD) BY ALL MEANS POSSIBLE. THEY ARE THE WORST SCUMBAG COMPANY THAT WANTS TO TARNISH TCV REPUTATION.
Reply to comment:
Hi sir i will sue you for defamation. the vehicle failed due to high emission? isnt it your duty to check it? how would the seller know. and i did not receive any message from you regarding the car. you are purchasing a 10 year old car. and the car i have sent its in good working condition (engine and gearbox ) if you are expecting a brand new vehicle standard kindly raise your budget.

YES 2013 Mercedes-Benz C-Class

Buyer:
ZAMBIAMwa****
Date:
Jun / 23 / 2023 (JST)
Accuracy of Information:
4.0
Communication:
3.0
Time of Delivery:
5.0
Some cosmetic interior flaws where not highlighted. Delivered with depleted battery. Otherwise the car drives and performs very well
Reply to comment:
Thank you sir for your kind feedback. we will improve and strive to ship quality cars to customers